Terms & Conditions

The website and goods are provided by Msheireb Museums being part of Msheireb Properties W.L.L, a company duly registered and established in accordance to Qatari companies’ laws under CR No 35350 (MP).

These Terms & Conditions (the “T&Cs”) form a legally binding contract between us and you. Your acceptance of the T&Cs is given when you purchase goods from us. You should read these T&Cs carefully before buying anything from this website.

We reserve the right to change the T&Cs under which the website and the goods are provided. Any such change in the T&Cs will be effective to all new orders once included in the text of these T&Cs and published on the website. You should check the T&Cs posted on the website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the T&Cs, the goods or the website please email us at [email protected].

Information about the Website and the Goods

This part sets out some terms about the information on the website, descriptions of goods and how you use the website.
By placing your order with us, you are accepting these T&Cs and also agreeing to the notices and disclaimers.

We try to make sure that all information on the website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.

You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular, you acknowledge that:

  • The colors which are shown for the goods on the website will depend on many factors including your display settings.
  • All sizes and measurements are approximate.
  • All goods are subject to availability – we may not be able to supply your order.
  • Any delivery estimates given on the website or by email are estimates only.
  • The goods and promotions which are offered on the website may not be available in-store, and vice-versa.
  • You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Purchasing Goods Online

This part sets out some terms which apply to your purchase of goods from us through the website.
You make an offer to purchase a product from us (your “order”) by completing the staged process on the website as set out below:

  • Add product to your shopping basket
  • Enter login details
  • Enter delivery address details
  • Confirmation of order

Items purchased online can be cancelled by a Msheireb Museums’ Gift Shop online registered customer.  The order value can either be credited into the customers’ credit/debit card (administration fees will apply for refunds). Customers can only cancel their order if the goods have not yet been Shipped.

The customer should contact Msheireb Museums Customer Support to cancel their order [email protected] as soon as possible to arrange a cancellation before the order is dispatched and confirm if they want a refund. If the order has already been dispatched Msheireb Museums Gift Shop will not be able to cancel the order.

All order cancellations must be made in writing to Msheireb Museums’ Gift Shop Customer Support, quoting order reference number, date of purchase and stating the reason for cancellation. If the order has already been processed and dispatched, then the online return procedures must be followed. In the case of a customer requesting a refund, administration fees may apply.

Your order only constitutes an offer to purchase goods from us and does not form a binding contract until accepted by us. On receipt of your order, we will send you an order acknowledgment email to the email address you provide in the order process.

This order acknowledgment email will contain your order number and details of the goods ordered. Note that this email is only to acknowledge that your order has been received, and does not constitute acceptance by us of any offers to purchase goods.

We must receive full payment of the price of the goods before we can accept any offers.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an order dispatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

Delivery charges are not included in the prices of goods and will be displayed during the ordering process if the customer opts for paid delivery. Any refunds will be in accordance with our Online Refund & Exchange Policy. 

Exchange / Faulty Items: Damage or defective goods must be returned within 3 days of receipt of goods. Good may be exchanged for another item (same or higher value) or for a refund.

Customers will be required to fill out a customer refund request to verify the returns. The personal information provided on a refund sheet is required in order to process the refund and is used for auditing purposes as well as to ensure customer satisfaction.

We do not provide any warranties for any products.