Orders

How can I find a particular item?

You may use the search field to find the product you are looking for, or you may look through the shop categories to find the product.

If you have a question about a particular product you may contact us via our email ( [email protected]) or our Whatsapp number 40065522. 

Who can I contact if I have a problem with my order?

You can either contact us via email on museumretail @msheireb.com or our Whatsapp number 40065522.

A member of our team will respond to within our operating hours.

Monday to Saturday 9am – 5pm

Friday 3pm – 9pm

Sunday we are Closed

Do you accept international orders?

Currently we can only accept orders within Qatar.

Deliveries

How long does it take to deliver my order?

Orders will be dispatched during our working hours, and will made through Qatar Post.

Deliveries within Doha will be delivered within 48 hours from the date of order.

Deliveries outside Doha will be delivered within 72 hours from the date of order.

You can check the status of your order on the following link: https://qatarpost.qa/home

Returns & Refunds

How long will it take to receive my refund if I made my purchase through credit/debit card?

Once the item is returned to our store in its original condition and packaging, the fund will usually be returned to your bank account within 15-30 days.

If I paid for my order with Cash on Delivery how will I get my refund?

You can visit the store within 14 days to return your item and get a refund. The item must be in original condition and packaging.

What if I receive an incorrect item?

Kindly contact us on [email protected] or our WhatsApp number 40065522, and provide all information about your order, including:  order number, the item received and the item you intended to purchase.